Offering

Use

Coverage

gFlex

• Designed for companies that need a “block of hours” to use over a set time period for ad-hoc assistance
• Support for one (1) JDE PD or PY System
• Choice of Apps, Dev or CNC Coverage

12x5

gShare

• Designed for companies that need to co-manage the system with a real-world expert or for just periodic/ad-hoc support on a monthly basis
• Support for one (1) JDE PD or PY System
• Choice of Apps, Dev or CNC Coverage

12x5

24x5

24x7

gStaff

• Designed for companies that need expert assistance on an unlimited support basis for a monthly fixed fee
• Support for one (1) JDE PD System
• Choice of Apps, Dev or CNC Coverage

12x5

24x5

24x7

CompleteCare

• Designed for companies that need to outsource or co-source all JDE Production Support
• Support for one JDE PD System
• Includes Apps, Dev, and CNC Coverage

12X5

24x5

24x7

CompleteCare+

• Designed for companies that need to outsource or co-source all JDE hardware, CNC, and/or application support while having the option to phase in support for other software packages (e.g., MS Exchange)
• Support for 1 – x JDE PD Systems
• Includes HW & CNC support / Option for Apps & Dev

24x7

WorldCare

• Designed for companies running JD Edwards World software that need unlimited support for a fixed fee
• Support for one (1) JDE World PD System
• Includes Apps, Dev, & iSeries Admin. for JDE World

12x5

24x5

24x7