GSI Insider Vol. 2, Num. 5
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Service Expansion and 99 Percent Client Satisfaction Rate Power GSI’s Managed Services Offerings
DENVER, April 8, 2013 – AppCare Services, a suite of managed services for JD Edwards system users, is proving to be one of the most popular and subscribed to GSI, Inc. (www.GetGSI.com) service offerings.
Introduced in 2004, AppCare Services supports clients’ JDE software applications, development efforts, configurable network computing (CNC), database management systems and hosting needs on an around-the-clock basis. Backed by an industry exclusive 100 percent satisfaction guarantee, GSI’s AppCare Services are the broadest and most flexible range of JDE managed services in the industry.
Dozens of GSI clients are currently using the service which has tripled in revenues the last three years while maintaining a 99 percent client satisfaction rate.
GSI’s AppCare Services, and its popular Business Value Assessment, are being featured this week here at the Collaborate 13 conference (booth 335). Both services are designed to ensure that customers obtain the best value from their JD Edwards system.
Dermalogica, a leading skin product manufacturer, has used AppCare services for three years to help with its CNC work.
“We rely heavily on our JD Edwards system to process our highly customized sales orders,” said Don Lamoureux, director of software development for Dermalogica. “We watched issues that we’ve been dealing with for years get resolved in a matter of weeks after beginning our relationship with GSI. As a result, we’ve minimized downtime and maximized our efficiency for distribution, manufacturing and financials stemming from the JDE EnterpriseOne software.”
Another AppCare Services client, ABC Companies, a leader in motor coach and transit equipment sales and service, initially hired GSI to resolve a serious issue that impacted the business following the company’s first go-live phase.
“Recently, we engaged GSI to be our implementation partner for the most critical phase of our rollout of JD Edwards software to our other commercial lines of business. Through these engagements, GSI has stood by its 100 percent satisfaction guarantee – even on occasions where we wouldn't have asked for or expected a credit,” said Rob Grimm, IT Director at ABC Companies.
“When your people average 15 years of real-world experience, you can do things other companies can’t,” said Kevin R. Herrig, president and CEO of GSI. “The unmatched expertise within the GSI family allows us to provide our clients with a dedicated team of experts for 50 to 80 percent less than a single full-time staff resource…all backed by our 100 percent satisfaction guarantee.”
The full range of AppCare services include:
· gFlex is designed for companies that need a “block of hours” to use over a set time period for ad-hoc assistance; choose from CNC, application or development activities. All work is performed remotely with appointments pre-scheduled.
· gShare provides specialized service for companies that want a real-world expert to help co-manage their system or for periodic/ad-hoc support. It includes scheduled as well as unscheduled requests for CNC, application or development activities. Clients purchase a monthly bucket of service hours under this plan.
· gStaff supports companies that prefer access to unlimited CNC, application or development support for a fixed monthly fee. This is GSI’s most popular plan.
· CompleteCare includes CNC, application and development activities. It includes all gStaff services for all three support areas at a fixed fee covering unlimited requests.
· CompleteCare+ is designed for companies that need to outsource or co-manage all JDE hardware and CNC activity with additional options for application and development support. It also offers infrastructure hosting and provides the opportunity to phase in support for other software packages including MS Exchange, Blackberry and more. This is GSI’s most comprehensive service offering.
· WorldCare is a specialized service for JDE World customers that provides unlimited programming and system administration support for their live production system – all for a fixed monthly fee that is typically 50 percent less than one full-time employee.
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GSI is now selling Oracle software, making us your one-stop shop for all of your Oracle and JD Edwards needs. We're offering you, as one of our most valued clients, a first chance to purchase Oracle software from us at a substantial discount. Whether you're looking to upgrade your existing system, add new functionality, or considering a new Oracle software solution, GSI's industry experts will help you select the right product(s) for your business. Don't know exactly what you need? Ask us about the GSI Business Value Assessment. This GSI exclusive assessment delivers a customized assessment matching your business growth and opportunity costs against the economics of your current software, the cost of a potential upgrade and the wisdom of complementing your system with additional Oracle software or third-party software solutions. Our experts are standing by and ready to help! To purchase Oracle products or for more information on our Business Value Assessment, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or come visit us in-person at Collaborate 13 - Booth 335! |
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ATLANTA, March 12, 2013 – Organizations seeking to upgrade to JD Edwards EnterpriseOne 9.1 can be confused by the dizzying amount of information emerging on features, functionality and pricing.
In an effort to help provide the clearest roadmap to decison-making, GSI’s Mark Andrzejewski, principal solution architect, and Shawn Scanlon, executive vice president, will host an afternoon seminar on Tuesday, April 9 (2:00PM local time) at Collaborate 13. They will review the latest features – including BI Publisher, Advanced Workflow, Advanced Lot Tracking Keeping and OneView Reporting – and help attendees to understand what's included in their licensing and what is additional.
Collaborate 13, the annual technology and applications forum for the Oracle community, gets underway April 7 through April 11 at the Colorado Convention Center in Denver. GSI, a customer service-centric ERP software integration specialist focused on JD Edwards products and an Oracle gold partner, will exhibit in booth 335. The company will be featuring its comprehensive range of AppCare service offerings and its very popular Business Value Assessment service which delivers a strategic assessment of a company’s business needs to ensure its JDE software is being properly utilized to support – and not hinder – their growth. In addition, GSI will again be raffling off a Caribbean cruise dream vacation for two.
“GSI is a big proponent of industry education,” said Kevin R. Herrig, president and chief executive officer, GSI. “We continue to invest considerable resources in developing free presentations, webinars, gold papers and newsletters because we believe that a well-educated user is the key to getting the most out of any business system.”
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Forrester analysts George Lawrie and China Martens interviewed GSI’s President and CEO Kevin Herrig and Executive Vice President Shawn Scanlon for their report “Organize To Deliver And Manage Application Transformation.” You can read a summary and purchase the report here:http://tinyurl.com/agq8oub.